Performance indicators at TUM library
نویسندگان
چکیده
Strategic management relies on more than personal experience and intuition. Performance indicators define the essential factors an institution needs for benchmarking and for monitoring its output and efficiency. They provide the foundation for management decisions concerning the development of an organization and its services. In Germany, the German Library Statistics (Deutsche Bibliotheksstatistik, DBS) gathers indicators reflecting library performance from more than 10,000 public and 271 academic libraries. The indicators are arranged in the divisions library facilities and equipment, holdings, loans, spending, budget and staff. Facing constantly changing customers’ needs and roles for librarians, the library of Technische Universität München (TUM) has decided to develop tailor-made performance indicators to measure and evaluate innovative services such as the library’s communication and data management infrastructure project eRIC the library’s teaching role and its document and publication server mediaTUM. TUM library implemented a quality management system according to the ISO 9001 standard in 2007. The presentation provides an insight into the developing and implementation process of the library’s set of performance indicators in the framework of its quality management system.
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